Tuesday, April 21, 2009

Disgruntle Office Depot Employee Finds Tinkerbelle

I have heard of drinking and dialing - calling old girlfriends when you have a little buzz on from the night of drinking, but "kick your ass so hard that you would fly across Florida like Tinkerbelle." to the CEO of Office Depot. This disgruntle employee is making the AG's to look into his allegations.


From the Dallas Morning News

The Texas attorney general's office is investigating the question after receiving a complaint from a former Office Depot employee who accuses the company of manipulating prices.

The ex-employee accused the Florida-based company of overcharging Texas public agencies that made purchases, in part, through a national contract for office and classroom supplies. His information has led to investigations in multiple states, and Office Depot has responded in some cases by repaying nearly $3 million.

When we asked Texas AG spokesman Tom Kelley for a status report, he declined to comment. "We don't acknowledge investigations," he told The News.

Office Depot, though, did acknowledge receiving what amounts to a subpoena from the AG. Spokesman Jason Shockley said the company was cooperating.

"We intend to vigorously defend any allegations of wrongdoing lodged against our company," he said in a written statement.

Shockley described the ex-employee, David Sherwin, as "disgruntled" after Office Depot fired him for "workplace misconduct" in April 2008. That misconduct included sending "highly inappropriate and threatening internal emails," Shockley said.

Sherwin has acknowledged sending an e-mail to Office Depot's chief executive in which he threatened to "kick your ass so hard that you would fly across Florida like Tinkerbelle."

Sherwin said he was drunk at the time and has entered rehab since he was terminated. He said he was frustrated that Office Depot superiors had not taken seriously e-mails and memos that he sent warning of liabilities from the alleged overcharging he found.

At issue are prices charged to government agencies, in part, through a national contract brokered through a non-profit, U.S. Communities Government Purchasing Alliance.

U.S. Communities says it helps public agencies "in reducing the cost of purchased goods and services through pooling the purchasing power of public agencies nationwide." Once a contract is bid and a supplier selected by one agency, others can piggyback onto the same terms when buying products.

Texas' investigation comes after some states, cities and counties have settled complaints against Office Depot. (Check out our cross reference of Office Depot Part Numbers to Office Max or Staples?) Others agencies -- including the federal government -- are still examining overpricing allegations. Here is a snapshot of events to date:

  • February 2008: The state of Georgia terminated its $40 million contract after finding billing errors that Office Depot failed to correct.
  • April 2008: A Nebraska state audit found agencies there were "paying too much for office supplies because of serious pricing errors and overcharges."
  • July 2008: The Florida's inspector general's said the attorney general was investigating and the management services department's inspector general was conducting an audit.
  • August 2008: The state of California won a repayment of $2.5 million for two years of overcharging. Officials said they did not receive promised discounts from Office Depot.
  • September 2008: A North Carolina audit found state agencies were overcharged $294,000 and noted that the company "inflated retail prices on Office Depot brand items so that they could offer a higher discount to win the bid."
  • February 2009: The Alabama attorney general said it was conducting a preliminary review. Office Depot also confirmed in its annual report that the Justice Department was conducting a joint investigation with the Defense and Education departments, as well as the General Services Administration.

Monday, April 20, 2009

Who fires who?

Vendors get PO'ed at times, especially if they don't get paid. But would they fire their largest customer? Message boards have been picking up about Office Depot and their private label vendor on compatible cartridges - Nu-Kote. So did Office Depot decide to switch vendors of their private label compatible cartridges or did Nukote fire Office Depot, their largest customer for delay in payment?

Personally, I remember when Nu-Kote was in bankruptcy about 10 years ago. How quickly they forget. But Nu-kote is not a bank and they will need to protect themselves.

Would Nu-Kote be my vendor of Compatible cartridges, probably not, but I have no idea what their "Strategic Relationship" is with Office Depot. But it was last year Nu-kote decided to cut some costs and let some good people go that managed these relationships.

Voice your opinion....Did Office Depot fire Nu-kote, or did Nukote fire Office Depot? If you were Office Depot, who would be your compatible vendor of choice?



See the recent update of the legal issues of Office Depot and Nukote in this new post.





By the way if you sell office supplies try this out.

Sunday, April 19, 2009

OfficeMax Price Increases


Just a small list of prices that increased at your local OfficeMax Office Supplies Store. Interesting list of supplies.


Tuesday, April 14, 2009

Office Depot, Over Charging for Supplies?

Is this a disgruntled employee, or is there a hidden truth? Personally, we think this is a big company still trying to figure out their pricing model. Even the better reason to try our Office Supplies Price Comparison tool, it compares Office Depot Prices to Office Max...Now, Straight from the the Detroit News. Plus some other findings regarding Office Depot over charging our governments are here.

Ex-Office Depot employee alleges Detroit Public Schools overcharged for supplies Worker alleges price fixing scheme, but the Office Depot disputes the claim.
Jennifer Mrozowski / The Detroit News

Detroit -- Detroit Public Schools is looking into allegations by a fired Office Depot employee who said the district is being overcharged as part of a massive price fixing scheme.

David Sherwin, a former senior account manager with Office Depot, alleges that the company manipulated pricing on products that government agencies bought through the U.S. Communities Government Purchasing Alliance.

"Nationally, the overcharging amounts are somewhere in the range of $100 million annually to between 4,000 and 5,000 agencies around the country," Sherwin said.

An Office Depot spokesman said the DPS has been buying supplies through the program since 2003.

"We are not aware of any complaints from Detroit Public Schools regarding overcharging," Jason Shockley said, denying the allegations.

Sherwin said Office Depot overcharges entities that use the company's Web site. He said the pricing manipulation resulted in overcharges of 5 percent and 10 percent of total annual purchases.

Sherwin said he tried to contact the DPS at least 15 times over eight months and received no response. He also contacted the Michigan Attorney General's Office within the past few weeks but has received no response, he said.

Following a reporter's inquiry, the DPS' new inspector general, John E. Bell, called Sherwin and requested more information.

"I thought it was something we ought to take a look into immediately," Bell said.

Attorneys general in Florida and Missouri are investigating allegations of Office Depot overcharging state and local agencies. Last year, the North Carolina state auditor found the company overcharged state agencies by about $294,000, and Nebraska's auditor found the state was "paying too much for office supplies because of serious pricing errors and overcharges" through its contract with Office Depot.

The amount of the DPS contract was not available Monday.

Office Depot considers Sherwin a disgruntled ex-employee; he confirmed he was fired after sending an angry e-mail to the company's chief executive officer.


So when was the last time you sent an e-mail to a CEO to tell them how pissed you were?

Sunday, April 12, 2009

Top Ten Questions to ask a MPS Vendor?

Greg with "Death of the Copier" give some great questions for an end-user to ask a Managed Print Service Vendor. So when a MPS vendor is coming to pitch their product and service, ask them these questions, and it should be an interesting conversation.
1. How do you (the client) define Managed Print Services? Have your prospective provider define MPS.

2. What is his Process? Leave it at that, let him further define your question. You want to see the detail of his process, if he has one.

3. Tell me about your assessment. Get the gist of the assessment, the mechanics. You are trying to see if the proposal is the assessment - is that all he's got.

4. Clearly define your goals of an Managed Print Service engagement and have him respond to them. This means you need to actually think before you meet with the provider. You do not need to have solid goals, just a direction.

5. What goals does your prospective MPS provider have? Is their goal to ultimately replace all your existing equipment or supply source(s) with his?

6. How important is the assessment? Again, is the assessment the only tool in the shed?

7. How many units has the prospective Managed Print Service provider assessed in the last 6 months? This is simple and the numbers really don't matter, it's how he answers that matters. Does he make excuses or does he make wild claims.

8. How many units does the Managed Print Service provider currently manage? How? Same as above.

9. What percentage of savings has the prospective MPS provider achieved with clients and from what area's of cost? This is a great one, don't let him get away with quoting Gartner, All or InfoTrend or even Photizo, make him get specific. Again, the numbers don't matter as much as how he responds.

10. What was the Core business of your provider before Managed Print Services? The best question. This will tell you were he is going with your account and exactly how much infrastructure he has to support your fleet. Did they just sell boxes, service, toner supplies or a combination of the three.

Thursday, April 9, 2009

Kyocera’s FS-4020DN, FS-3920DN and FS-2020D

Straight from Kyocera -

Kyocera Mita America, Inc., one of the world's leading document solutions companies, today announced the availability of three mid-range ECOSYS black and white desktop printers. Offering Kyocera’s signature low total cost of ownership (TCO), the FS-4020DN (47 pages-per-minute), FS-3920DN (42 ppm) and FS-2020D (37 ppm) deliver powerful document imaging output to address the strong demands of business printing.

Kyocera’s ECOSYS printers utilize a patented long life drum that is separate from the toner container, eliminating the necessity to replace the drum when toner is depleted, conserving both consumable costs and reducing landfill waste. Energy Star™ certified for their operating efficiency, ECOSYS printers automatically migrate to standby mode when not in use to reduce power costs.

“Kyocera’s ECOSYS printers are designed to address the economic and environmental challenges facing today’s businesses,” said Richard Heckelmann, printer product and solutions manager, Kyocera Mita America. “Many organizations are looking to control costs as they seek to mitigate today’s negative economic forces. The FS-4020DN, FS-3920DN and FS-2020D allow businesses to cut expenses without compromising their ability to print high quality documents and reduce their environmental impact. For years, the ECOSYS product line has helped organizations save money without sacrificing quality, and allowed them to strengthen their commitment to environmental sustainability.”

The FS-4020DN, FS-3920DN and FS-2020D are built to deliver consistent quality and ultra reliability. In addition, these new desktop models boast large paper capacities and robust maximum duty cycles for increased performance and productivity.

The FS-4020DN and FS-3920DN offer a maximum paper capacity of 2,500 sheets (with options), while the FS-2020D has a maximum paper capacity of 1,100 sheets, allowing for increased paper supply avoiding the need to re-stock and reducing down-time. Designed to address the demanding needs of business printing, the FS-4020DN features a maximum monthly duty cycle of 250,000 pages per month, the FS-3920DN has a maximum monthly duty cycle of 200,000 pages per month and the FS-4020D includes a monthly duty cycle of 150,000 pages per month, and have the capability to print a wide variety of media. All three printers support two-sided letter and legal printing, delivering imaging quality up to 1,200 dpi.

Dedicated to enhancing efficiency and controlling costs, the FS-4020DN, FS-3920DN and FS-2020D support a variety of network and device print management tool, including KMnet Viewer, KMnet Admin, KMnet for Accounting and PrintQ Manager. In addition, Kyocera offers Command Center; a built-in web interface which allows users to verify the operating status of the printer and make change settings related to security and network printing. Committed to addressing key security and compliance needs, the FS-4020DN and FS-3920DN as well as the FS-2020D (with optional network interface card) support IPsec and IPv6 protocols.

The Kyocera FS-4020DN, FS-3920DN and FS-2020DN come compatible with KX Driver for Windows, PPD for Macs and PPD for Linux/UNIX as well as Mini Driver and Windows 64 Bit Drivers. Additionally, for busy environments each model has a standard memory of 128MB that is upgradeable to 1.15GB, allowing organizations to maintain efficient document workflow within the workplace.

The Kyocera FS-4020DN, FS-3920DN and FS-2020DN also come standard with a USB Host Interface, allowing users to select files and print documents from a portable USB memory device directly at the printer. Designed to be used across workgroups, the FS-4020DN, FS-3920DN and FS-2020DN also feature departmental accounting tracking capabilities for up to 100 different account codes.

Aimed at addressing an array of business needs, the FS-4020DN and FS-3920DN have available envelope feeders, with an envelope capacity of 40mm stack for organizations with strong mailing needs. In addition, for businesses seeking greater paper capacity, all three models offer optional of paper feeders, which offer a paper capacity of 500 sheets.

Pricing and Availability
The FS-4020DN, FS-3920DN and FS-2020DN are now available through authorized Kyocera dealers at manufacturer’s suggested retail price (MSRP) of $1,583, $1,424 and $1,044.

Kyocera FS-4020DN Toner Supplies
TK-362 Black Toner Cartridge for 20,000 pages yield

Kyocera FS-2020 Toner Supplies
TK-342 Black Toner cartridge with 12,000 page yield

Canon Satera LBP-9100C

Doing some research from a cross reference project in Japan on Amazon, we came across these printers from Canon. This makes us wonder what model this will be in the US? This should be an interesting cross-reference for the toner supplies for these machines and other printers in the Japanese market.

Canon Satera LBP-9100C
Canon Satera LBP-9500C
Canon Satera LBP-9600C

Take the Canon Cartridge 322 Series of cartridges, Black, Cyan, Magenta and Yellow

Wednesday, April 8, 2009

New Hewlett Packard Supplies

We found these new HP Inkjet Cartridges and Printheads, but honestly we have little information from HP as to what HP printer models these go to. The fluorescent red inks, tend to tell us it might be going into a postal type printer. Could this be an OEM printer for Stamps.com or Pitney Bowes.

One part number, the CB888A is an OEM number for the Scanner Imager 300, which is a CD / DVD printer for PC's. Must be a large volume OEM buyer for these generic supplies.

Could this be for Dell?

But here is a list of new Hewlett Packard numbers that we found - We will add these to the cross reference solution for printer supplies.

CB880A Black Printhead
CB881A Blue Inkjet Cartridge
CB888A Color Inkjet Cartridge
CB890A Black Inkjet Cartridge
CB891A Cyan Inkjet Cartridge
CB892A Magenta Inkjet Cartridge
CB893A Yellow Inkjet Cartridge
CB915A Black Printhead
CB916A Black Inkjet Supply
CB917A Black Printhead
CB918A Black Inkjet Supply
CB949A Cyan Printhead
CB950A Magenta Printhead
CB951A Yellow Printhead
CB953A Cyan Inkjet Cartridge
CB954A Magenta Inkjet Cartridge
CB955A Yellow Inkjet Cartridge
CB960A Black Printhead
CB961A UV Red Inkjet Cartridge
CB962A Red Inkjet Cartridge
CB973A Black Inkjet Cartridge
CB974A Color Inkjet Cartridge
CG311A Cyan Inkjet Cartridge
CG312A Magenta Inkjet Cartridge
CG313A Yellow Inkjet Cartridge
CG316A Black/Yellow Printhead
CG317A Black Inkjet Cartridge
CG324A Red Printhead
CG325A Fluorescent Red Printhead
CG328A Red Inkjet Cartridge
CG329A Fluorescent Red Inkjet Cartridge
CG333A Fluorescent Red Inkjet Cartridge
CG342A Black Printhead
CG346A Black Inkjet Cartridge
CG347A Black Inkjet Cartridge

We would appreciate and insider tips on these cartridges.

Monday, April 6, 2009

Post-it Notes Gone Wild!

We found this on YouTube - Enjoy! You can order a couple thousand of 3M 65414AN at Office Max and do you own experiment.

Sunday, April 5, 2009

My Wife is Happy Again, Pink!

Again, my wife is a big fan of "Pink", not the female rock star "Pink", but the color "Pink". Expecting to hit the streets April 15th Sony will be releasing the Sony Cyber-Shot DSC-930 series of cameras. Again, there is a "Pink" camera.

The Sony Cyber-Shot DSC-930 cameras are to hit the street April 15th.

Sony Cyber-Shot DSC-930 Quick Specs:
  • 10.1 Megapixels
  • 3X Zoom Lens
  • 2.4 type LCD Screen
  • Steady-shot stabilization
  • Face detection technology
  • Retail $139.99